Terms and Conditions

  1. Service Offer
    SECUREPAY SDN BHD (hereinafter – SecurePay) is a technical service provider in the field of marketplace platform. For this purpose, SECUREPAY has developed a software (hereinafter – SECUREPAY platform), which can be accessed by the contractual party (hereinafter – merchant) on the Internet to initiate online transactions. The important functionality of the SECUREPAY application is to receive the transaction data collected by or through the merchant and to forward it to the respective third party, agreed on by the parties, who processes the credit card transactions on behalf of the merchant (hereinafter – payment service provider). The contractual relationships with the payment service providers, necessary for the processing and clearing of transactions, are maintained by the merchant. SECUREPAY does not enter into possession of the funds to be transferred (Section 1). The SECUREPAY platform can be accessed by means of an application service providing via a data processing interface established by SECUREPAY for this purpose (hereinafter – interface). The merchant’s data processing systems are connected to the interface by the merchant in accordance with the documentation about the SECUREPAY application available at www.securepay.my and www.sp.my (hereinafter – documentation). The SECUREPAY application, the interface, and the documentation will be referred to collectively as the SECUREPAY platform.
  2. Subject Matter of the Agreement
    1.  Under this contract between SECUREPAY and the merchant, the SECUREPAY platform for the merchant is provided by SECUREPAY in accordance with the merchant contract issued by SECUREPAY and the SECUREPAY SDN BHD terms and conditions (hereinafter “the Agreement” or “this Agreement”). The SECUREPAY platform has the functionality described in the documentation. The interconnection point for the data to be transferred between the parties is the address of the interface function on the SECUREPAY platform in the data processing centre.
    2. The connection of the data processing systems used by the merchant to each of the Internet and the interface is not part of the services to be provided by SECUREPAY and falls within the sole responsibility of the merchant.
    3. SECUREPAY’s service obligation is limited to the forwarding of data provided via the SECUREPAY platform, in unchanged form, to the respective payment service provider and forwarding of data received from the payment service provider for the merchant, in unchanged form, to the merchant. SECUREPAY is allowed to involve a third party for the provision of its services. SECUREPAY is not responsible for the accuracy and completeness of the data to be transmitted.
    4. SECUREPAY is responsible for the security of transactions data within SECUREPAY’s area of influence. This extends to data which SECUREPAY stores, processes or transmits for the merchant in the course of service provision, or such data or information where the security of the merchant’s saved/processed transactions could be interfered with.
  3. Right of use
    1. The merchant receives the right of use to the SECUREPAY platform limited to the duration of the contract, territorially restricted to the following countries, which is non-exclusive, non- sublicensable, non- transferrable and non-assignable. Countries in scope: Malaysia. The right of use is valid for access to the platform via the Internet and for use of the functionalities associated with the SECUREPAY platform in accordance with the regulations of this contract and the documentation. The merchant shall be entitled to use the documentation solely for the connection of the utilized data processing system to the SECUREPAY platform and to store the data transmitted to the merchant via the SECUREPAY platform on its data processing system or a data processing system of a third party authorized by the merchant.
    2. The right of use granted to the merchant by SECUREPAY is limited exclusively to the processing on payment on the Internet. However, the processing of sales requires that the merchant has a respective agreement with a payment service provider, which entitle the merchant to accept payments with payment tools as granted by him in a separate agreement. Such right is not granted hereby; it can only be agreed separately between the merchant and one payment service providers.
    3. The merchant shall not,
      1. reverse engineer an object code form of a part of the SECUREPAY application;
      2. provide to third parties the rights of use to the SECUREPAY platform as well as to the individual elements of the SECUREPAY platform, whether by renting, lending or by granting sub- licences, unless SECUREPAY has previously approved this explicitly in writing.
    4. Rights other than those mentioned in these conditions are not granted. Paragraph 7 of these terms and conditions shall remain unaffected.
  4. Updates / New Releases
    1. SECUREPAY is entitled, at any time, even without the consent of the merchant, to make or order changes to the SECUREPAY platform (updates and/or new releases). These changes should be created by SECUREPAY in such a way as to not limit the contracted services.
    2. The merchant shall be obligated to install immediately the provided changes to the SECUREPAY platform (updates and/or new releases) to guarantee the contracted services.
    3. SECUREPAY will communicate major updates and/or new releases via email to the merchant in due time.
  5. Warranty and Liability
    1. SECUREPAY warrants to the merchant that it is authorized to grant the use set forth in this agreement to the merchant. The merchant shall ensure that the SECUREPAY platform is used solely in accordance with this agreement. SECUREPAY points out that for technical reasons it is not possible to ensure continuous system availability. SECUREPAY is not liable for errors resulting from the provision of telecommunication and/or Internet while establishing the connection to the SECUREPAY platform (for example, as a result of line overload).
    2. The warranty of SECUREPAY is limited to fixing interface defects by rectification. SECUREPAY is liable only for the replacement of data if the merchant has ensured that it is economically viable to recover the data from data material with reasonable effort. SECUREPAY’s liability is excluded if damage is related to the use of interface information that is out of date or has been inadmissibly changed by the merchant as compared to the original interface version, or related to the interrupted connection to the SECUREPAY platform, unless the merchant can prove that the interruption is based on circumstances SECUREPAY is responsible for.
    3. SECUREPAY’s liability is further excluded if damage is related to the interrupted connection to the SECUREPAY platform, unless the merchant can prove that the interruption is based on circumstances SECUREPAY is responsible for.
    4. SECUREPAY is not liable for the accuracy and completeness of data submitted by the merchant, payment service providers and other third parties, and/or taken from public directories, and for data managed by it or any third party. The foregoing limitation of liability applies particularly to information with incorrect or incomplete content, auditory errors, input errors, transfer and transmission errors, identity confusion, especially in consequence of incomplete personal data, incorrect or incomplete information as a result of technical defects, and restrictions or failures of the readiness to provide information for technical reasons.
    5. In all other cases, SECUREPAY is liable for intent and gross negligence in full scope. For other negligent actions, SECUREPAY is liable solely for
      • personal injury,-
      • damage, for which SECUREPAY is responsible due to mandatory statutory provisions, and
      • damage due to the breach of material obligations, which endangers the achievement of the purpose of this agreement and/or the performance of which enables the proper implementation of this agreement and/or on which the merchant may rely regularly (cardinal obligations). In the event of a breach of cardinal obligations, SECUREPAY’s liability for simple negligence is limited to damages which are typical in relation to this agreement and foreseeable at the time this agreement was concluded.
    6. SECUREPAY is not liable for damages that occur by force majeure, riots, war and natural events or by other circumstances that SECUREPAY is not responsible for (e.g. strikes, lockouts, disruptions of transit, official or administrative orders domestically and abroad).
    7. SECUREPAY’s liability for loss of profit is excluded. This does not apply in the case of deliberate actions by SECUREPAY.
  6. Compensation; Reimbursement of expenses
    1. The merchant’s due fees and charges to be paid for SECUREPAY‘s services under this Agreement (hereinafter “remuneration”) arise from the “price list” (www.securepay.my/pricing) unless otherwise explicitly agreed in writing to the contrary between SECUREPAY and the merchant in individual cases. The rates in the “Prices and Services” charges and prices are calculated in MYR plus any GST/VAT at the statutory rate, as far as this is applicable.
    2. For provision of services, by law or pursuant to a contractual accessory obligation or which it performs in its own interest, SECUREPAY is not charged with any fee, unless it is permitted by law and will be charged in accordance with the legal provisions.
    3. Changes in charges for services, which are typically taken from the merchant in the context of the business relationship on a permanent basis (in particular for the use of the SECUREPAY platform), are agreed with the customer no later than six weeks before the proposed effective date in writing or by electronic communication with the merchant. The merchant’s agreement shall be deemed given, if he has not objected before the proposed effective date of the change. SECUREPAY shall inform the merchant of this de facto acceptance in its notice.
    4. The merchant may only set off undisputed or legally established claims against claims of SECUREPAY. The exercise of a right of lien by the merchant is excluded.
    5. A possible claim of SECUREPAY for reimbursement of expenses is subject to the statutory provisions.
    6. Costs and expenses arising from debit payments, which incur charges through lack of funds or the merchant giving wrong account details are to be borne by the merchant, in particular in the case of non-payment of a direct debit to the SECUREPAY bank, the merchant shall be charged a fee passed on by SECUREPAY bank to the debit submitter.
  7. Obligations of the Merchant
    1. The merchant will refrain from obtaining, itself or through unauthorized third parties, information or data without authorization or intervening in or allowing others to intervene in programs operated by SECUREPAY or invading networks of SECUREPAY without authorization.
    2. The merchant must ensure at any time that there are adequate funds for debit payments.
    3. The merchant must obtain any necessary authorizations from its customers for the required transfers of information within the scope of the services offered by SECUREPAY. The merchant is responsible for the legally compliant collation, storage and transmission of its customers’ information (in particular personal data) to SECUREPAY. The merchant shall notify its customers about the handling of the information within the scope of a data privacy statement.
    4. The merchant shall be obligated to inform its customers that its services are charged through the payment service provider. Should the customer or contract partner make claims against SECUREPAY arising from the billing relationship, the merchant shall indemnify SECUREPAY from all claims or demands internally.
    5. The merchant shall be obligated to manage passwords and login details for the SECUREPAY platform in a secure and confidential manner. The merchant is not permitted to disclose such information or make it available to third parties. If passwords or login data are used by unauthorized persons, the merchant is liable for use contrary to this agreement and any damages or losses caused thereby..
    6. The merchant shall be obligated to specify all the information requested at the time this agreement is concluded truthfully and completely and to designate a valid and accessible e-mail address to receive messages from SECUREPAY during the contractual relationship. This includes details of changes of the merchant master data (bank data, company form, address, contact information, company data) as well as changes of these terms and conditions. The merchant has to inform immediately of any change of e-mail address. If the merchant fails to do so, SECUREPAY is not responsible for any difficulties and disadvantages of the merchant.
    7. The merchant undertakes to notify SECUREPAY without delay of the intended suspension of its services, as well as impending insolvency.
    8. The merchant undertakes to protect its licensing data (public/private key) and not to pass it on to third parties.
  8. Third-party Claims; Information Obligations; Release
    1. The merchant shall immediately inform SECUREPAY of any knowledge about the possible infringement of proprietary rights. Also, SECUREPAY will immediately inform the merchant of any copyright infringement. If claims are made or to be expected against the merchant, SECUREPAY can change or replace the SECUREPAY platform at its cost to an extent reasonable for the merchant. If this or the obtaining of a right of use is not possible with reasonable effort, the contracting party may terminate the agreement extraordinarily in writing without any notice.
    2. The merchant agrees to indemnify SECUREPAY in the internal relationship from all possible claims of third parties based on illegal or uncontractual acts of the merchant or content errors in information provided by the merchant or concerning the Internet domain used by the merchant. This applies in particular to copyright, trademark, privacy, antitrust infringements and other violations of statutory provisions or rules and regulations of institutions.
  9. Adherence to legal Provisions
    1. The merchant undertakes to strictly adhere to statutory provisions in its offers. In particular, it will not offer illegal content. In particular, it will not offer any content, services, or similar in violation of Malaysian Laws. In addition, SECUREPAY excludes certain product categories from the outset, such as and not limited to:
      • Direct Marketing
      • Outbound telemarketers
      • Direct Marketing
      • Multi-level marketing businesses
      • Rebate-based business and up-sell Unlicensed Multi-level marketing merchants
      • Telemarketing
      • Time sharing
      • Sell counterfeit goods
      • Selling items / services that relates to transactions involving (a) narcotics, steroids, certain controlled substances or other products that present a risk to consumer safety, Eg: Drugparaphernalia, prescription and controlled medicines
      • Operate business that encourage, promote, facilitate or instruct others to engage in illegal activity, including violence, racial or other forms of intolerance that is discriminatory or the financial exploitation of a crime
      • Sale of stolen goods including digital and virtual goods, Tobacco, E-Liquids and E-Cigarettes product/service must be legal to be sold in the area that you are selling from and to the state/country you are selling to. The website must have a disclaimer of item not sellable to buyers below 18 years old. SECUREPAY ONLY allows local transactions under this category of business activity.
      • Fireworks and hazardous materials
      • Items encouraging illegal activity
      • or anything pertaining to the above categories

        Please refer https://www.securepay.my/prohibited-product/

    2. The merchant is further obliged not to publish any wrong or misleading information about its offer, in particular when offering paid services on the Internet, to designate them accordingly and not to offer them as “free content”. Furthermore, the merchant is obliged not to spam.
    3. In the case of violations of the above provisions, SECUREPAY is allowed to cancel the contractual relationship with the merchant at any time without any notice period and to interrupt the connection to the SECUREPAY platform without prior notice. In the event of a breach of the above provisions, the merchant shall be liable to SECUREPAY for the resulting damages and has to indemnify SECUREPAY in the internal relationship from any claims of third parties.
  10. Duties of Confidentiality and Data Protection
    1. The merchants and SECUREPAY undertake to maintain both secrecy and confidentiality with respect to customer information of the other party. The parties further undertake to keep all of the data and information known as a result of the contractual business confidential, to use only in the context of the existing contract, and not to make accessible to third parties. This does not cover situations in which the respective party is legally obliged to transfer the data.
    2. SECUREPAY is allowed to release the name or business name of the merchant to third parties as a reference. This applies in particular to the announcement of the offer of the merchant with the logo of the merchant and the mention of its name or company name on websites, in brochures and other documents of SECUREPAY. However, this does not result in any publication obligation for SECUREPAY. If the referencing or disclosure should not occur, the merchant must inform SECUREPAY in writing or by e-mail. The obligation of secrecy in 10.1 remains unaffected.
    3. The parties further undertake to ensure data protection within the meaning of the applicable data protection regulations and to maintain, as well as to ensure the confidentiality, availability, and the correctness of the data. In particular, the parties are obliged to ensure the protection of their computer systems against unauthorized and accidental destruction, accidental loss, counterfeiting, theft, unlawful use, unauthorized change and copying of data, unauthorized access to the data and other unauthorized edits, as well as against technical failure adequately in accordance with latest technology standards.
  11. Duration of the Contract
    This agreement begins with the conclusion of this agreement by the parties after SECUREPAY has notified the merchant of his/her successful completion of the risk assessment or of the settlement of a certain payment method (e.g. FPX, Credit Card) which may differ from the agreed start of term of the contract. The contract has an indefinite term and can be terminated by both parties at any time with a term of one month to the end of the month. The right to extraordinary termination for important reason remains unaffected. SECUREPAY is entitled thereto, in particular in the event of unauthorized interventions of the merchant in the SECUREPAY platform and violation of the obligations referred to in paragraph 3.3. At contract termination, the merchant has to stop using the SECUREPAY platform immediately and return the documentation provided forthwith. Any expenses and costs arising from the merchant’s termination of the contract (e.g. data migration to a new service provider) shall be borne by the merchant. For the duration of the contract and the period afterwards, SECUREPAY and the partners undertake to treat all received data according to the applicable data protection provisions.
  12. Contract Changes
    Under these terms and conditions SECUREPAY is allowed for the purposes of simplifying and accelerating its business in view of the multitude of contracts with merchants to change this contract, as well as the documentation by unilateral declaration to the merchant in writing or in text form. The change becomes effective when the merchant does not object to the change declaration within 6 weeks after its receipt.

    SECUREPAY undertakes to instruct the merchant in the event of change declaration about the special significance of the merchant’s behaviour after receipt of the declaration.

  13. Miscellaneous
    1. The presentation of the services of SECUREPAY on the Internet does not represent a binding offer from SECUREPAY. This agreement is concluded upon its signature by both parties or, in the event of online conclusion, upon confirmation by the merchant in the provided place for acceptance of these terms and conditions and after corresponding confirmation from SECUREPAY.
    2. SECUREPAY has the right to involve third parties in the performance of its obligations arising from this agreement. SECUREPAY may require that certain processing steps are carried out directly through such third parties, completely or partially. The merchant is not allowed to involve third parties in the performance of the duties under this agreement without the express written consent of SECUREPAY.
    3. Supplementary agreements, changes or additions must be made in writing or in text form, in cases specified herein, to be effective.
  14. Severability clause
    1. Should one or several provisions of these general terms and conditions be or become invalid or prove to be unenforceable, this shall not affect the validity of the other provisions. In this case, the contracting parties shall replace the invalid or unenforceable provision by another provision that comes closest to the economically intended purpose. The same applies in the case of a regulatory gap.
    2. This contract is subject to Malaysia law or other by other payment service provider (e.g PAYNET, MPGS). The place of performance for the services of SECUREPAY is the place of the registered office of SECUREPAY. Place of jurisdiction for all disputes arising between SECUREPAY and the merchant is also the registered office of SECUREPAY, or by choice of SECUREPAY the registered office of the merchant.

  15. Illegal Use And Suspicious Activities

    SecurePay has the sole discretion to refuse, impose additional conditions, withhold, reverse, refund and/or suspend any settlements or transactions that we believe (at SecurePay sole discretion and determination):

    1. may violate this Agreement or other agreements you may have with SecurePay;
    2. are unauthorized, fraudulent or illegal;
    3. are deriving from Prohibited Businesses and/or Restricted Businesses under our Appendix of Regulated and Prohibited Nature of Business; and/or
    4. expose SecurePay and/or other parties to risks that SecurePay deems not suitable.

    If SecurePay suspects and/or receives a complaint, report, dispute or chargeback request on any unauthorized, fraudulent or illegal transactions from consumers, financial institution, authority and/or law enforcement agency, SecurePay reserves the right to withhold your collection settlement until the case has been closed.

    In the event that SecurePay determines there is no other feasible solution to recover the unauthorized, dispute or chargeback amount due to any factors including but not limited to, the merchant being uncontactable, SecurePay reserves the right to offset the unauthorized, dispute or chargeback amount from the withheld collection settlement. The remaining amount will then be paid out to the verified bank account accordingly.

    If SecurePay suspects, have reason to believe and/or know that you are using or have used SecurePay Services for unauthorized, fraudulent, or illegal purposes, you give SecurePay consent to share any information related to such activity with the appropriate financial institution, authority, or law enforcement agency. The information may include but is not limited to information about you, your SecurePay Account, your Consumers, and transactions made through your use of SecurePay Services.

    If SecurePay is required by the financial institution, authority, or law enforcement agency for any ongoing investigation related to you, SecurePay will fully cooperate with the relevant institution, authority or agency to ensure compliance with all legal and regulatory requirements.

    In relation to the above, you agree and shall provide your utmost cooperation in assisting SecurePay by providing the necessary information and/or documentation as required from time to time to assist SecurePay with its determination. However, SecurePay shall have no such obligation to conduct any inspection or investigation.

    You shall have no right to claim for any losses or damages in relation or consequential to the above action taken by SecurePay for any transaction. Further thereto, SecurePay shall have the absolute discretion to terminate, suspend, close or limit your SecurePay Account and/or access to SecurePay Services or remove any data or content transmitted via the Platform without liability, and any license created hereunder may be limited by SecurePay.

    In the event that the payment information provided by the Buyer does not match the information on record with the Bank or the payment account owner, SecurePay reserves the right to hold the settlement of the transaction until further investigation is conducted. SecurePay may, at their discretion, request additional documentation or clarification from the Buyer to resolve any discrepancies. If the issue cannot be resolved satisfactorily, SecurePay retains the right to refund the payment to the original account from which the funds were received.

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